Shipping policy

Handling Time:
All orders are processed within 2 business days.

Delivery Period:
Orders are delivered within 5-10 business days, depending on your location within Australia.
Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.

Shipping Provider:
We ship all orders via Australian Post to ensure reliable and timely delivery.

Tracking Information:
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the Australian Post website.

Shipping Costs:
Shipping costs are calculated at checkout and are based on the weight and destination of your order.

Delivery Address:
Please ensure that your delivery address is correct and complete to avoid any delays. We are not responsible for deliveries to incorrect or incomplete addresses provided by customers.

Public Holidays:
Please be aware that deliveries are not made on public holidays, and these days do not count as business days.

Contact Us:
If you have any questions or need assistance with your order, please contact our customer service team at info@gioiacasa.com.au, We are here to help!