Refund policy

Returns Policy

We want you to be happy with your purchase. Please read the following carefully before requesting a return.

• 30-day returns: You may request a return within 30 days of receiving your order.

• Change of mind: If you are returning an item due to a change of mind, return shipping costs will be at the customer’s expense.

• Sale items: All sale items are final sale and are not eligible for return or exchange.

This policy does not affect your rights under the Australian Consumer Law. You are entitled to a refund, replacement, or repair if a product is faulty, not as described, or does not meet acceptable quality standards.

For any return concerns or to request a return, please contact us at info@gioiacasa.com.au, and our team will assist you.